Michael Karnjanaprakorn

CEO and Co-Founder, Skillshare

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On the show, Michael discussed how Skillshare began by trying to create the “perfect pedagogy online,” including very strict formatting and so on, but ultimately changed from that view. They realized that what they needed to do was trust teachers and students as co-innovators, allow flexibility and for people to vote with their feet on what actually worked. For the company, this meant supporting and communicating successes across course designers, while trying to bring more great teachers to the platform, and that has been tremendously successful for them. Building a community of experts is, for Karnjanaprakorn, all about building trust; the outside experts need to trust that the company has their best interests at heart.